We want you to be happy with TotalHeal — that’s why every new device gets a 30-day full trial without a card, so you can try before you buy.
30-day money-back guarantee
If you buy a paid plan and change your mind, ask for a full refund within 30 days of your first purchase of that plan. No questions asked. The refund includes GST.
After 30 days
Plans are for a fixed term and are not usually refunded after 30 days. If something has gone wrong — for example, you were charged twice, or TotalHeal can’t run on your device and support can’t fix it — contact us and we’ll make it right.
Renewals
We don’t automatically charge you. If you renew and change your mind, the same 30-day window applies from the renewal date.
Product keys bought from shops
Keys bought from a shop or reseller are refunded by that seller under their policy. Unused keys can usually be returned to the seller.
How to ask
Email [email protected] from your account email with your invoice number. Refunds go back to the original payment method, usually within 5–7 working days after approval.
When a refund is processed, the plan ends and protection pauses on your devices. Your quarantined files stay accessible.