Support
How can we help?
Short, step-by-step guides — and real people when you need them.
Install TotalHeal
Download, install and run your first scan on macOS, Windows or Linux.
Read guideActivate a product key
Use a key from a purchase, a shop or a gift to unlock your plan.
Read guideSet up Family protection
Share your plan’s devices with your household and see everyone’s protection status.
Read guideInstall the browser extension
Add TotalHeal to Chrome, Edge or Brave and connect it to the app.
Read guideUninstall TotalHeal
Remove the app from macOS, Windows or Linux and free the device seat.
Read guideManage your account
Devices, product keys, family and billing — all in one place.
Sign inFrequently asked
Is there a free version of TotalHeal?
No. TotalHeal is a paid product with an honest 30-day trial: every new device gets everything for 30 days, with no card. After 30 days, protection pauses until you subscribe or activate a product key. Your quarantined files always stay accessible. There are no ads and we never sell your data.
How does the 30-day trial work?
Every new device gets 30 days of everything automatically. You don’t need a card or even an account to start. After 30 days, protection pauses until you subscribe or activate a product key — we tell you clearly, we never charge you by surprise, and your quarantined files always stay accessible.
Will TotalHeal try to scare me into buying?
No. We never show fake or inflated threat counts, fake countdowns or “your PC is infected” pop-ups. During the trial we only suggest subscribing when it is genuinely relevant, at most once a week per topic, and you can dismiss it.
Which devices are supported?
The TotalHeal desktop app is built for macOS (Apple Silicon and Intel), Windows and Linux, with macOS first. The browser extension is for Chrome, Edge and Brave first. Mobile protection is coming soon.
What data do you collect?
Only what protection needs: device health, protection status and threat detections (file fingerprints, not file contents). We do not collect your browsing history. Account data is stored in India. See Trust & security for the full list.
What happens when my trial ends?
After 30 days, protection pauses until you subscribe or activate a product key. Your quarantined files always stay accessible, and you can still open the app, see your history and restore or delete files.
Can I get a refund?
Yes. If TotalHeal isn’t right for you, ask for a full refund within 30 days of your first purchase. See our refund policy for details.
Think you’ve been scammed?
In India, call the cyber-crime helpline 1930 or report at cybercrime.gov.in straight away, then call your bank.
cybercrime.gov.inWrong block or missed threat?
Use Report a mistake in the app or extension, or email us the site or file fingerprint.
Report it