Our team, working in your console.
Four managed services run by TotalHeal on the products you already use. You see every alert we handle, every fix we push and every restore we test, as it happens — and you can end our access at any moment.
TotalHealManaged SOC
Managed Security Operations
TotalHeal analysts watch your alerts, investigate them with the full timeline and contain threats under the response targets in your contract — inside your own TotalHeal console, where you can see every step.
- Every alert looked at
- Containment, not just a ticket
- Clocks you can audit
TotalHealManaged Vulnerability
Managed Vulnerability Services
We run VulnSight across your devices and servers, CloudPosture across your cloud accounts, rank what matters with the known-exploited list, drive the fixes through PatchPilot in your change windows, and show the risk going down month by month.
- A short list, not a long report
- Fixes that actually happen
- Accepted risk, on record
TotalHealManaged Recovery
Managed Backup & Recovery Services
We run RecoveryVault for you: every backup job watched, failures fixed, immutable copies kept, restores tested on a schedule with evidence — and when ransomware strikes, we choose the clean recovery point with you and bring systems back.
- No silent failures
- Restores proven
- A copy ransomware cannot delete
TotalHealIncident Response
Incident Response Services
A block of incident-response hours a year, with a named lead, a hotline and TotalHeal agents ready to deploy. When an incident starts, we scope it, contain it, collect the evidence and help you report it — and unused hours can go into readiness work.
- Terms agreed in advance
- Tools ready to deploy
- Evidence on record
One clock for both sides
Incidents we handle run the same timers in your console that our analysts work to.
How every engagement runs
Order and pay — or ask for a quote
Choose the plan and size on this page and pay in advance (online, a payment link or a proforma for your purchase order); for a custom scope, size it below and we send a quote. Either way you get the written service terms: coverage hours, response targets and runbooks.
Give consent
Your administrator accepts TotalHeal’s provider link in your own console. Until then we have no access. Every action we take is recorded in your audit trail and ours, and you can end the link at any time.
Onboard
We enrol agents, connect your sources, agree the escalation contacts and the actions we may take without asking, and tune the policies to your environment.
Run
The service runs in your TotalHeal console, so you see exactly what our analysts see and do, as it happens.
Report and review
Scheduled reports by e-mail and PDF, and a regular review with your team of what happened, what was done and what to change.